Requirements management story

The development of simple specific project management system was set in motion. There were couple of meetings and email "conversations" about requirements and use cases scenarios. There was one administration like system role valid for period of time when system "project" was running. I asked client few times about replacing user of that role in case of illness days off etc.

It is not important now .....

The answers were: it is not important part of story, we can wait for finishing project business if there is enough time or substitute someone in place using the same system user, and finally there is only one administrative user for single "system project". The message was clear: it is not important, keep going, we can handle situation. The application was simple so it was looking like cutting the corners on unused features.

... but I cannot accept that ...

The story was finished till final acceptance tests. One of the users from client side playing such system "administrative role", get few days off. The other administrative user asks now for guidance because "there was something in manual about replacing users of other role in system projects". After reviewing quick "user doable" solutions he had serious objectives about completeness of the system. So either detailed "walk through" procedure will be enough or new feature have to be added to application functionality as a part of service agreement.

The role of Final user adoption

It's story about little detail but it shows common scenario that very often takes place during software development.
During requirements gathering the project team was planning common usage and sanely limited set of functionalities.
Every user thinks in a different way. Some will understand used functionality set, other will need detailed procedures for every specific situation.
Final user adoption is important thing. That is one of the reasons why so many classic waterfall project models fail. There are also stories about complete systems, agreed on paper but unused or misused by users that just didn't like it.